IT services is an umbrella term for setup, repair and management of the software and hardware related to an organization. These services are often overlooked but they power the infrastructure of most operations in a business. With the right IT provider, an organization can have the technology infrastructure to complete their mission and objectives at scale. Below is a comprehensive list of services that you can expect from an IT provider:
1. Managed IT services
Managed IT services is where a company hires an IT provider to manage all of their IT operations. Instead of hiring IT staff in-house, a business can pay a monthly fee to an IT provider and outsource all of their IT operations. Managed IT services generally includes services like live help desk, backup management, IT support and more. This is an extremely valuable service for businesses because it helps them manage their IT operations while ensuring they have predictable pricing each month. This IT service is great for businesses that do not generate revenue with IT. Examples of this include hospitals, law firms, schools, etc.
2. Network monitoring
Network monitoring is the process of continually monitoring an organization’s network to ensure there are no failures or issues in the system. Many businesses have complex networks that run their operations and network monitoring allows for continuous monitoring and prevention of common network issues. This is crucial because it can prevent network failures and server downtime, which can cost businesses thousands of dollars per hour.
3. IT consulting
IT consulting is one of the most valuable IT services because it can help companies bypass a lot of commo issues related to IT operations. With IT consulting, you can consult with experienced IT experts on specific IT issues related to your business. The IT consultants will help you craft an informed IT strategy and help you avoid common mistakes that many businesses make. This can be a great service to use if your business is making a significant change in your IT operations and infrastructure. IT consultants are experts at the problems you are facing and they are the best resource to make sure you can perform any major change in a cost-effective manner.
4. Data storage
The modern business relies on real-time data to perform operations and needs significant data to be stored. Instead of buying servers and equipment to store data, data storage services allows organizations to have their data storage managed. An IT provider can ensure that all data is stored properly and this will ensure that the data of the business is secured and accessible. This is a great service because it’s much more cost efficient to outsource data storage in comparison to doing it in-house.
5. IT infrastructure services
IT infrastructure is often the most expensive and vital part of IT operations. IT infrastructure refers to all of the IT components needed to power the operations; this includes hardware, software, networks, cloud infrastructure and more. Unless you have a talented in-house IT team, it’s best to outsource IT infrastructure services due to its importance. Any failure in a component of the IT infrastructure can lead to significant downtime and issues for a business. IT infrastructure services allows organizations to outsource their infrastructure operations and management to an IT provider for a fixed rate. This enables organizations to focus on their core operations while their infrastructure needs are managed by experts.
6. IT staffing
IT staffing refers to finding and hiring the best IT professionals for an organization. Finding, recruiting and hiring IT staff can be extremely costly and difficult. With the current labor market, attracting and finding top IT professionals is more difficult than ever. IT staffing allows businesses to accelerate the process of finding IT staff by working with a staffing provider. The staffing provider will ensure that the staffing needs of the business is met while searching for a full-time hire. This can be a great service to use if your business is short-staffed on IT personnel and IT staffing can help manage your needs before getting a full-time hire.
7. Disaster recovery
Disaster recovery refers to services that help businesses resume normal operations after an IT disaster. This is crucial because disasters can often lead to permanent data loss for an organization. Examples of disasters include breaches, physical disasters like earthquakes/hurricanes, equipment failure, etc. With disaster recovery services, an IT provider ensures your business’ data is backed up and can recover your data in the event of a disaster. This will ensure you can access your files, applications and programs after a physical or digital disaster to your business.
8. Backup solutions
Data backup is another core IT service offered by providers. Backup solutions protect your organization from application outages, failures and downtime. Without data backup, you risk losing your data permanently and this can cause a significant interruption of service in your business. Backup solutions ensure that there are copies of your data safely backed up and this can help you resume your operations seamlessly. With backup solutions, you can create multiple copies of your data and this can be used to restore your data in the event of disasters like ransomware, breaches, etc.
9. Voice over Internet Protocol (VoIP)
Voice over internet protocol, known as VoIP, refers to a service that allows you to make phone calls over the internet instead of using landline or network phones. This is a service that’s often used by businesses and IT providers generally handle the installation and maintenance of these phone systems. With VoIP, you can access advanced functionalities like multi-party calling, integrations and more. For a business of any size, installing and maintaining VoIP services can be complex and time-consuming. An IT provider is the best resource to outsource these activities to and they can manage it a fixed monthly cost.
10. Repair services
Repairs are a very common part of IT operations. Unless you have an IT team in-house, your business will likely have to pay for each damaged or broken piece of equipment. This can quickly add up and certain IT equipment are very expensive to repair. Instead of following a break-fix model, businesses can work with IT providers for monthly repair services. This allows businesses to control their costs for their equipment and get adequate help whenever any equipment malfunctions or breaks. Examples of devices and equipment covered by repair services include computers, motherboards, servers and more.
11. Cloud services
Businesses are rapidly transitioning to cloud services and IT providers help bridge the gap between traditional services and cloud services. Whether your business is migrating to the cloud or using a SaaS service, your IT provider can help ensure your transition to cloud services will be as smooth as possible. Examples of cloud services that IT providers can help with include digital transformation, cloud storage, building cloud applications and more. Transitioning to cloud services can help your organization scale quicker while reducing your overhead costs.
Although many businesses think of IT services as just maintenance services, the majority of IT providers can significantly improve business operations with automation. IT providers work with many types of businesses and are aware of most of the automation tools and strategies that businesses deploy. Your IT provider can help you use or create custom software that can automate your most repetitive tasks. This can help free up your employees’ time and improve the overall productivity of your business. You can consult with your IT provider on specific ways you can automate your core business processes.
13. Office 365 services
Office 365 is one of the most common services that businesses use and it impacts their communications, file sharing, scheduling and more. IT providers are very well-versed in all of the services related to Office 365 and they can help with technical support, migrations, integrations and more. With Office 365 services from an IT provider, all of your email management and cloud services will be managed easily. This ensures you can focus on your core business while email and other communications are taken care of.
14. Endpoint protection
Endpoint protection, also known as endpoint security, refers to the securing the endpoints of your business. Endpoints are any devices that can connect remotely to your network; examples of this include laptops, mobile devices, smart devices, etc. Endpoints are common points of attack by hackers because most businesses have little to no protection. IT providers offer endpoint protection solutions to ensure that your organization’s endpoints are secured.
15. Antivirus protection
Antivirus protection is one of the easiest and best cybersecurity services that businesses can get started with. An antivirus program is very affordable and it acts as your business’ first line of cybersecurity. An IT provider can help you choose, install and maintain the best antivirus for your business. With a proper antivirus for your business, you can avoid the vast majority of virus, spam, malware and other harmful cyber threats. In addition, this will also help you avoid the slowing down of your computer systems, data loss, popups, crashes and more. Make sure to consult with an IT provider on which antivirus is best for your business.